CMRK thanks you for scheduling a home pickup of your items Please, reference the image above for how your images should be prepared:
- We accept clothing in Good Condition etc.
- Use plastic bags for all clothing and shoes – please avoid using boxes when possible.
- All bags/boxes should be sealed with NO tears or rips which may cause the box/bag to fall apart. CMRK is NOT a trash service.
- All bags/boxes must be neatly sealed/tied, and placed in an area visible from the street on the scheduled day of pickup. There is no limit of bags you can donate. CMRK drivers will not come to the door as to respect your privacy
- We do accept bicycles
- Please respect our drivers by taking the time to properly prepare for a home pickup to ensure the highest quality service
How do I pack my items?
All clothing should be placed securely in garbage bags and labeled CMRK/BBBS. Dishes and any other breakable items should be properly wrapped & packed in boxes as if you were moving – under 30lbs each. Small miscellaneous household items should be packed in a box, sealed, and labeled CMRK/BBBS. In bad weather, please place items in a plastic garbage bag, please tie and label the bag CMRK/BBBS the bag, and turn the bag upside-down.
Where do I put my donation?
For the safety of our drivers during this pandemic, we will only pick up donations that are clearly visible from the street
Will the driver come inside to pick up my donations?
No, our drivers are not permitted to enter homes. We ask that you have your items bagged or boxed and labeled CMRK/BBBS. They should then be left curbside by 7 am for the driver to pick up. We collect from 7 am to 5pm daily.
What time will my items be picked up?
Your donation will be picked up sometime between 7:00 am until dusk. Since our drivers stop at more than 100 houses per day, we cannot tell you the specific time when we will pick up your donation. However, we do offer live eta arrival that you can sign up and track our drivers progress straight from your phone! Please place your donations outside by 7:00 am, as you may be our first stop. Again, please label your bags/boxes with CMRKBBBS so our drivers will take the correct bags. **PLS, for everyone’s safety, keep dogs inside or leased well away from the pickup area. Our drivers cannot take donations at locations where a dog is loose**
What do I do if my donation was not picked up on the scheduled day?
email info@cmrkofboston.com
Do you pick up in bad weather?
We do pick up in all types of weather, including rain and light snow. If driving conditions are unsafe or if there is a State of Emergency, we will cancel our pick-up routes for that day. If we cancel a route, we will call the people scheduled for pick-up and will reschedule as quickly as possible. We’ll post cancellation notices on our homepage.
How soon will I be notified if there is bad weather?
This question is difficult to answer. It depends on how bad the weather is and how quickly our staff can come in to the office to make cancellation calls. We have over 1,500 people to call, and so it does take time to get to everyone. Thank you for your patience. We’ll post cancellation notices to the homepage of our website & social media: Facebook & Twitter.